PRIVACY POLICY
Last Updated: October 26, 2025
Your Privacy Matters to Us
At Howdy Locksmith, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
1. INFORMATION WE COLLECT
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Fill out our contact form on the website
- Call or text us to request services
- Schedule an appointment
- Receive our services
The types of personal information we collect include:
- Name: To identify you and address you properly
- Phone Number: To contact you regarding service requests, appointments, and follow-ups
- Service Address: The location where locksmith services are needed
- Service Details: Information about the type of service you need and any specific requirements
1.2 Information Automatically Collected
When you visit our website, we may automatically collect certain technical information, including:
- IP Address: Your device’s internet protocol address
- Browser Type and Version: The web browser you use to access our site
- Device Information: Type of device, operating system, and screen resolution
- Pages Visited: Which pages you view on our website and how long you spend on them
- Referring Website: The website that directed you to our site
- Date and Time of Visit: When you accessed our website
1.3 Information We Do NOT Collect
We want to be transparent about what we don’t collect:
- We do not collect credit card or financial information through our website
- We do not collect social security numbers
- We do not use cookies or tracking technologies on our website
- We do not track your browsing activity across other websites
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 To Provide Services
- Process and respond to your service requests
- Schedule and confirm appointments
- Dispatch technicians to your location
- Provide you with the locksmith services you requested
- Follow up on completed services
2.2 To Communicate with You
- Send appointment reminders and confirmations
- Provide updates on service status
- Respond to your inquiries and customer service requests
- Send important notices about our services or policies
2.3 To Improve Our Services
- Understand how customers use our website
- Improve our website functionality and user experience
- Analyze service trends and customer needs
- Develop new services based on customer demand
2.4 For Business Operations
- Maintain records for business and legal purposes
- Manage our customer relationships
- Process payments (in person, at time of service)
- Prevent fraud and ensure security
2.5 For Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent illegal activities
- Enforce our Terms of Service
- Protect our rights, property, and safety, as well as those of our customers and the public
3. HOW WE SHARE YOUR INFORMATION
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:
3.1 Service Providers
We may share your information with trusted service providers who help us operate our business, such as:
- Website hosting providers
- IT support and maintenance services
- Communication service providers (phone and messaging systems)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Requests from law enforcement
- Situations involving potential threats to public safety
3.3 Business Transfers
If Howdy Locksmith is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
3.4 With Your Consent
We may share your information with third parties when you give us explicit permission to do so.
4. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
- Active Customer Information: We keep your contact details and service records for the duration of our business relationship and for up to 7 years after your last interaction with us for business documentation and legal compliance purposes.
- Technical and Website Data: Information such as IP addresses, browser types, and website activity logs are typically retained for 12-24 months.
- Communication Records: Records of phone calls and messages related to service requests are kept for up to 7 years for quality assurance and dispute resolution purposes.
You have the right to request deletion of your personal information at any time. Upon receiving such a request, we will delete your data unless we are required to retain it for legal, regulatory, or legitimate business purposes (such as completing an ongoing service, resolving disputes, or complying with tax and accounting requirements).
5. HOW WE PROTECT YOUR INFORMATION
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Secure Data Storage: Your information is stored on secure servers with restricted access
- Access Controls: Only authorized employees and contractors have access to personal information, and only when necessary for their job functions
- Employee Training: Our staff is trained on data protection and privacy practices
- Regular Security Reviews: We regularly review and update our security practices
- Physical Security: Physical records are stored in secure locations with limited access
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. YOUR PRIVACY RIGHTS
You have certain rights regarding your personal information:
6.1 Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.
6.2 Right to Correction
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
6.3 Right to Deletion
You have the right to request that we delete your personal information, subject to certain legal exceptions (such as information we must retain for legal or regulatory purposes).
6.4 Right to Object
You have the right to object to our processing of your personal information in certain circumstances.
6.5 Right to Withdraw Consent
If we are processing your information based on your consent, you have the right to withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within 30 days.
7. CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.
8. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to know what personal information we collect, use, disclose, and sell
- Right to Delete: You have the right to request deletion of your personal information
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information)
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights
To exercise these rights, please contact us at service@howdylocksmith.com or call 469-9911-557.
9. DO NOT TRACK SIGNALS
Some web browsers have a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Our website does not currently respond to “Do Not Track” signals or similar mechanisms. However, as noted earlier, we do not use cookies or tracking technologies on our website.
10. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services that are not owned or controlled by Howdy Locksmith. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the “Last Updated” date at the top of this Privacy Policy
- Post the revised Privacy Policy on our website
- Notify you of material changes through prominent notice on our website or by email if we have your email address
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after we post changes constitutes your acceptance of the updated Privacy Policy.
12. INTERNATIONAL DATA TRANSFERS
Your information is processed and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States.
13. YOUR CONSENT
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Howdy Locksmith
6275 W Plano Pkwy #500
Plano, TX 75093
Phone: 469-9911-557
Email: service@howdylocksmith.com
Website: https://howdylocksmith.com
We will respond to your inquiry as promptly as possible, typically within 30 days.
15. ACKNOWLEDGMENT
BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.